A few notes about gift cards

• Each card can hold up to £1000
• You can check the balance on a gift card at any time by visiting our customer service desk, logging onto www.flex-e-card.com or by calling 0870 730 7343. When enquiring about your balance you will be asked to give the pass code provided when you purchased your gift card. 
• There is a £1 issuing fee incurred when you purchase one of our gift cards.
• The gift card is subject to a monthly account management fee of £2.50 per month after 12 months. This amount will simply be debited from the Gift Card balance 365 days after it was purchased and on a monthly basis after this.
• When purchasing the card you will be asked for the following identification, under £500 one form of ID and a note of your name and full address and over £500 either one form of 'first class' identification or two forms of 'secondary' identification and a note of your full name and address.
• The gift card should be signed by the person who will be using the card on the reverse prior to it being used. All payments made using the card must be verified with a signature.
• The gift card will expire when the balance on the card reaches zero or 24 months after the original date of purchase.
• If your card is lost or stolen please call 0870 730 7343 for assistance.

Further information on our gift cards is available from our Customer Information desk, or you can simply telephone us on 01895 819 400.