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Chimes Gift Cards
Gift Card Terms & Conditions
Your Chimes Gift Card - Frequently asked questions and Terms & Conditions - January 2010.
1. WHERE CAN I USE MY GIFT CARD?
You may use your Gift Card at participating retailers within the following shopping centres owned or operated by Capital Shopping Centres PLC, including; Braehead, Renfrew; Chapelfield, Norwich; Eldon Square, Newcastle; Lakeside, Thurrock; MetroCentre, Gateshead; The Chimes, Uxbridge; The Glades, Bromley; The Harlequin, Watford; The Potteries, Stoke-on-Trent; and Victoria Centre, Nottingham.
2. HOW DO I USE THE CARD?
Firstly, sign the card on the reverse. When you wish to spend on the card simply present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the debit card receipt in the normal way. It is always a good idea to check your balance before spending on the card.
3. WHERE CAN I CHECK MY BALANCE?
You may check your balance at the shopping centre Customer Service desk, online at www.flex-e-card.com, or by telephoning Customer Services on 0844 744 4277. Please remember to quote the unique passcode that is shown on the receipt supplied with your Gift Card.
4. WHAT DO I DO IF I HAVE LOST MY GIFT CARD?
If you lose your Gift Card please telephone Customer Services on 0844 744 4277. You will not be responsible for any transactions on the card after notifying Customer Services.
5. DO ANY CHARGES APPLY? No charges are applied to Gift Cards. However the Gift Card expires 12 months after issue. Any balance remaining on the card after this date will not be refunded. The exact expiry date of your Gift Card is shown on the receipt supplied with your Gift Card.
6. DOES MY GIFT CARD NEED TO BE ACTIVATED? If your Gift Card was purchased at a shopping centre it does not need to be activated. If it was purchased online and delivered by post or courier it will require activation. Please follow the instructions provided in the shipping confirmation email received following purchase of the card. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.
For a copy of the The Chimes Gift Card terms and conditions, please click on the link below.
We’re here to help
The Customer Information team are on hand to help make your visit to The Chimes as enjoyable and relaxing as possible. Should you require any information about the Centre or the surrounding area, the Customer Information Desk can be found on the upper mall by Republic.
We're always looking to improve our service, so if you have any comments we'd love to hear from you. You can email us by filling in the form below or call our customer information desk on:
01895 819 400
